Terms and conditions of use

Flouza is a platform that connects people looking for hair, barbering and beauty services with the businesses that provide them. Nothing more than that.

Under article 53 of Colombian Law 1480 of 2011, Flouza operates as a contact portal: it makes the meeting between business and client possible, but it is not a party to the consumer relationship formed between them.

• Flouza does not provide hair, barbering or beauty services.
• Flouza does not charge for the service, does not process payments and plays no part in setting the price. Payment happens directly at the salon, between the client and the business.
• Flouza does not employ the professionals and has no employment, corporate or supervisory relationship with them.
• Flouza does not set the prices, hours, duration or conditions of the services: each business defines those.

When you book an appointment, the agreement is made between you and the business. We only pass along and record that booking.

Flouza is in an early demonstration and evaluation phase. It is provided "as is" and "as available", with no warranty of any kind, express or implied, as to its operation, continuity, accuracy or fitness for a particular purpose.

• Features may change, be reduced, suspended or withdrawn at any time and without prior notice.
• Errors, outages, loss of information or unexpected results may occur.
• Data entered during this phase may be affected by migrations, fixes or technical resets.
• The service may be interrupted for maintenance, because of third-party infrastructure failures, or for any other reason.

For that reason we recommend that no business rely solely on the platform to operate, and that it keep its own backup of any information it considers critical. Use during this phase is at the user's own risk.

Publishing a business requires creating an account. Whoever creates it states that they are of legal age, that they are authorized to represent the business they register, and that the information they provide is true, complete and current.

Credentials are personal and non-transferable. The account holder is responsible for everything done from that account, including the activity of anyone they give access to. If you suspect someone else has entered your account, tell us right away.

Clients can book without creating an account. In that case, access to the booking is through a link sent by email or a confirmation code.

A business that publishes its profile on the platform undertakes to:

• Provide and keep current its identifying information: name or corporate name, identification document, physical address for notices and contact phone number. This information is shared with any client who requests it and with any competent authority that requires it, as the law demands.
• Publish prices, durations and conditions that are true, complete and current, without misleading anyone.
• Hold the permits, health registrations, licenses and authorizations the law requires for the services it provides.
• Honor confirmed appointments, or give as much advance notice as possible when it cannot.
• Answer directly to the client for the quality, safety and suitability of the services it provides, for statutory warranties, and for any complaints and requests it receives.
• Handle its clients' personal data in accordance with the law, and use it only for the purposes it was given for.
• Not publish content that is illegal, misleading, discriminatory, offensive, or that infringes the rights of others.
• If it turns on third-party measurement tools on its profile, answer for how it uses what it receives, comply with those providers' terms, and keep its own privacy policy where the law requires one.

The business is solely responsible for the services it provides. Flouza does not verify in advance the permits, quality or accuracy of what each business publishes, without prejudice to its ability to take content down upon a well-founded complaint.

Measurement tools. From its panel, a business may connect its own Google Analytics or Google Ads account, or its Meta pixel. When it does, those tools load only on that business's own pages and receive information about the visits and bookings that happen there — never the client's contact details. Flouza provides the mechanism, informs the visitor, and collects their consent; the business decides to turn it on and answers for what it does with what it receives. It can disconnect it at any time from the same panel.

Anyone booking through the platform undertakes to provide accurate information, to attend the appointments they confirm or cancel them with reasonable notice, and to treat the salon's staff with respect.

Cancellation, rescheduling, deposit and no-show terms are set by each business. Any complaint about the service, its price or its warranty must be taken directly to the business that provided it.

The business retains ownership of the text, photographs, logos and other content it uploads. By publishing it, the business grants Flouza a free, non-exclusive license, limited to the time the content remains on the platform, to host, reproduce and display it on the site, in search results and in the platform's promotional materials.

Whoever uploads content states that they hold the rights to do so and that they have the consent of any people appearing in the images. They are answerable to third parties for any claim arising from that content.

Reviews and ratings are written by clients and reflect their personal opinion. We may remove a review that contains third-party personal data, insults, illegal content, or that is plainly false, but we are not obliged to review them all or to settle the underlying dispute.

To the extent permitted by law, Flouza is not liable for:

• The quality, safety, suitability, legality or outcome of the services provided by the businesses.
• Damages of any kind arising from the provision of those services, including harm to people's health or physical wellbeing.
• A business or a client failing to honor, canceling, delaying or not showing up for an appointment.
• The accuracy, currency or truthfulness of the information published by businesses.
• The conduct of users, on or off the platform.
• Outages, failures, errors or loss of information arising from the platform or from the infrastructure providers it depends on.
• Lost profits, or lost business opportunities, clientele or reputation.

None of the above excludes liability that Colombian law does not permit to be excluded, nor the non-waivable rights the Consumer Statute grants against whoever actually provides the service.

If, despite the above, any liability were found against Flouza, it will be limited, for each user, to the greater of the amounts that user actually paid to Flouza in the three months before the event, or zero if they paid nothing.

We may suspend or cancel an account, take down a profile or delete content in the event of a breach of these terms, an order from a competent authority, a well-founded complaint, a risk to other users or to the platform, or use that harms the operation of the service.

Where circumstances allow, we will give notice first. Any user may stop using the platform and request deletion of their account at any time by writing to hola@flouza.com.

Termination does not affect appointments already provided or outstanding obligations between the business and its clients.

The Flouza name, its logo, the site design, the code and the documentation belong to Juan David Mateus Rodríguez and are protected by law. Using them requires prior written permission.

Access to the platform grants no license over these elements beyond what is strictly necessary to use the service.

We may amend these terms to reflect legal, technical or service changes. The version in force is always published on this page, with its date.

When a change is substantial, we will notify registered businesses by email or through a notice in the dashboard, with reasonable advance notice. Continuing to use the platform after that date means accepting the new version. Anyone who disagrees may stop using it and ask for their account to be deleted.

These terms are governed by Colombian law. Any dispute will be submitted to the courts of Bogotá D. C., Colombia, without prejudice to the venues the law grants consumers.

This document is available in Spanish, Portuguese and English. The Spanish version is the only authentic one: in case of any discrepancy between versions, the Spanish text prevails.

For anything related to these terms you can write to hola@flouza.com.